Return & Refund Policy

Your satisfaction is our priority. Please read our return and refund policy carefully.

Personalized & Custom Items

Since our products are handcrafted and personalized specifically for you, we generally cannot accept returns on custom items. However, we stand behind the quality of our work.

Damaged or Defective Items

If your item arrives damaged or defective, we will gladly replace it or provide a full refund. Please:

Contact us within 48 hours of delivery
Provide photos of the damaged item and packaging
Email us at ishaarts.shop@gmail.com with your order number

Wrong Item Received

If you receive the wrong item, please contact us immediately. We'll arrange for the correct item to be sent to you at no additional cost.

Cancellations

You may cancel your order:

Within 24 hours of placing the order for a full refund
After 24 hours but before production begins, a 20% cancellation fee applies
Once production has started, orders cannot be cancelled

Refund Process

Approved refunds will be processed within 5-7 business days and credited to your original payment method.

Non-Returnable Items

Personalized/custom items (unless damaged or defective)
Greeting cards
Items on sale or clearance

Questions?

If you have any questions about our return policy or need assistance with a return, please contact us at ishaarts.shop@gmail.com